For US customers, we provide a return shipping label available for download in your account once you file for a return. We offer free shipping for all returns.
If you decide not to use the return label provided, we recommend that you use a shipping service with tracking and/or insurance, as this will provide you with recourse in the event that your package is lost in transit. We are not responsible for packages that are shipped by other methods.
Yes, definitely. We take security very seriously and have put measures in place to prevent the loss, misuse and alteration of any information under our control. All orders are transmitted over secure internet connections using SSL (Secure Sockets Layer) encryption technology.
If your promotion isn't working after you've saved your promotion, you may need to close your internet browser completely (or open a new internet browser) for the promotion to take affect (you need to do this because your internet browser will cache the old promotion, closing the browser will remove the cache).